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COLUMNS5TuesdayMarch262013FortSmithHayRiverWednesdayThursdayFridaySaturdayForecastForecastNorms-4Cand-16CNorms-1Cand-15C-14Low-13Low-1High-1High-11Low-1High-10Low-12Low-14Low1High2High-10Low1High-13Low-1High3HighYellowknifeInuvikWednesdayThursdayFridaySaturdayNorms-14Cand-25CNorms-7Cand-19C-23Low-22Low-20Low-20Low-18Low-20Low-6High-2High-15Low-2High-11Low-4High-15High-16High-14High-11HighEachweekmyInc.col-umnisdedicatedprimarilytoissuesaroundemployeecultureandengagement.Goodandbadcompanycultureexistseverywhereinbusiness.Butyoullalsofindbothinmanyotherinstitutionslikeschoolschurchesandevenhospi-tals.Becausemycompanyservesmorethan500hos-pitalsacrossthecountryIgettoseethebackstageoperationsofmanyoftheseorganizations.Youmightnotthinkaboutitoftenhowoftendoyoumuseaboutthehospitalbutifyouoralovedoneendsupatthehospitalyoushouldconsidermanyofthesamequestionsyouaskasacustomerofanyothertypeofbusiness.Thesadrealityisthatal-thoughhospitalsarechockfullofdedicatedpeoplewhohaveaheartforserviceandcaringtheyworkinsomeofthemostdysfunctionalculturesaround.Thinkaboutit-physiciansYoushouldcareabouthospitalculturearehighlytrainedtechni-ciansadministratorsarehighly-educatedexecutivesandnursesaretaughttobecompassionatecaregivers.Butnoneofthesegroupsweretaughtabouthowtocollaboratetoserveacom-moncustomerthepatient.Theyspentyearsintheirsiloslearningtradesbutwerenevertaughtthebasicsofcustomerserviceorhowtotreateachother.Asaresultthereistre-mendousinconsistencyamongculturesathospitals-orwhethertheyareevencommittedtocultureatall.WhydoesthismattertoyouandyouremployeesYouhavemoreinformationandmorechoicesthaneverbe-fore.Youcannowgoon-lineandcomparehospitalsandphysiciansandseerat-ingsfromclinicaloutcomestopatientsatisfaction.Butyoudontseeratingsabouttheculturesofhospitals.ThatswhyIwrotemylatestbookPatientsComeSecondLeadingChangebyChangingtheWayYouLead.IrealizethatImcourtingsomecontroversybynotsayingpatientscomefirst.Thefactisthatnoonecanfixthepatientex-perienceifyoudontfixhospitalcultureandstarttocareabouteachotherfirst.Letsshakeuptheindustryabitandgetev-eryoneinvolvedtoreal-izethatimprovingpatientservicestartswithimprov-ingemployeeengagement.Thereisalreadyplentyofdatathathospitalswithhappyemployeeshavebet-terclinicaloutcomesandbetterpatientexperiences.Andnotsurprisinglybet-terfinancialresultsaswell.PaulSpiegelmanInc.MagazineTheauthorofthiscolumnisanexpertonworkplaceculture.EarlierthisweekhereleasedhisthirdbookPatientsComeSecondandithassoaredto2onAm-azonformedicalbooks.JeffCrilleyRealNewsPRCORRECTIONInlastweeksstoryFortChiplocalsgetenvironmentalmonitoringtrainingitwasincorrectlyreportedthatthecourseisbeingfundedbyEnvironmentCanada.ThoughEnvironmentCanadahadinitiallyarrangedtofundthetrainingprogramtheAlbertadepartmentofEnvironmentandSustainableResourceDevelopmentactuallycamethroughwiththefundinginalast-minutechange.BothgovernmentsareworkingtogetherontheprojectaspartoftheirJointCanada-AlbertaImplementationPlanforOilSandsMonitoring.TheJournalapologizesfortheerror.NorthernJournal2013JoinusonlineLikeNorthernJournalonFacebookandgettheweeklynewsdeliveredtoyourfeedFACEBOOKFEEDBACKAYellowknifewomanisstandingupforindigenousrightsandenvironmentalprotectionoftheArcticbycross-countryskiingtotheNorthPolethisAprilwithGreenpeace.TsoTine-GwichinartistpreparestoskiNorthPolenorj.caPatriciaWasiukowTypicalofsoutherners..makingheadlinesforthemselves..wanttosupporttheenvironment..makechangesbyintroducingprivatemembersbillforprotectionofourenvironment.Decoratedeggsthathavebeenleftondisplayarenotsafetoeat.HealthCanadawarnsthatifyouwanttoeattheeggsyoudecorateyoushouldhardboilthemthoroughlyandthencoolthemeitherbyimmersingthemincoldwateroronleftoutuntiltheyreachroomtemperaturebeforeplacingtheminthefridge.Useanon-toxiccolouringdyeoneggs.Besurethateggsarekeptcoldbeforeandafterdyeing.Betweendyeingandcoolingtheyshouldbeoutoftherefrigeratorfornomorethantwohoursintotal.Colouredhard-boiledeggscanbestoredinacoveredcontainerintherefrigeratorforuptooneweek.HealthCanadaEastereggwarningDidyouknowthatonionsleeksgarlicandchivesaretoxictodogsOrthatpoinset-tiacanbepoisonoustobothcatsanddogsSobewareatChristmasEastermaybringfondmem-oriesofegghuntsbasketsandbunniesbutanimalhospitalsandveterinariansdreadthistimeofyearbecauseitcanbefraughtwithpetpitfalls.Brightlycolouredplasticgrassplasticeggsliliesandchocolateposethebiggestrisk.LiliescanbeverytoxictocatscautionsDr.JuliaGeorge-senatBlumAnimalHospitalinChicago.Allpartsoftheplanttheleavesthestemsandthepollencauseseverekidneyfailureincatsanditcanhap-pen6-12hoursaftertheyeattheplant.Georgesensaysthereisnoantidoteforlilypoisoningincats.Thebestchanceofsur-vivalforacatisearlyveterinar-ianintervention.Earlysymp-tomsofpoisoningarevomit-ingdehydrationstaggeringandseizures.Catsmayevenstopproducingurine.Ifyouhaveacatyoushouldavoidhavingliliesinyourhouse.ThatincludesTigerLiliesandDayLiliesshesays.Catscangetsickfromdrinkingevenasmallamountofwaterfromavaseoflilies.Thepetpoisoncentresayscallsincrease200percentduringtheweekofEasterGeorgesensaysandmanyofthosecallsinvolvechocolate-anothercommonEastertreatthatistoxictopets.Chocolatecontainsachemicalrelativeofcaffeinethatcausesvomitingdiarrheahyperactivityabnormalheartrhythmsseizuresanddeathinbothdogsandcats.Thedarkerandmorebitterthechocolatethegreaterthedanger.PlasticandoraluminumEastergrasscanalsocauseproblemsforpetsandmayleadtoaseriousintestinalblock-agethatmightrequiresurgery.Theplasticbecomesstringyandcananchoratthebaseofapetstongueorstomachmakingitdifculttopass.GeorgesensaysconsiderusingstrawtissuepaperorshreddednewspaperinsteadtolineEas-terbaskets.IfyouarehavinganEas-teregghuntbecarefulwithplasticeggs.Georgesensaystheycanbebrokenchewedandswallowedbypetscaus-ingvomitingdiarrheaandob-structions.Hard-boiledeggscanspoilquicklyandmakepetsverysicksokeeptrackofalltheeggsyouuse.JeffCrilleyRealNewsPRHolidayhazardspoisonforpets